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Hotel Indigo Hakone Gora

Hakone, Kanagawa

Overview

    Healing water is the heart of Hakone Gora. Its serenity inspires residents and visitors alike. The waters of this region can be seen everywhere from the Mountains of Gora to the decor in our 94 rooms and 4 suites at Hotel Indigo Hakone Gora. All rooms include a modern Japanese style tub with natural onsen water — the mineral-rich water from our local hot springs — and riverside or hillside views. Even our carpets reflect the surrounding nature with design elements inspired by Haya River and the boulders of Mountains of Gora. Our aesthetic also pays tribute to the history of the railway town. Local culture is fused into our hospitality from the moment guests arrives and receives a tea ritual greeting. The all-day dining restaurant offers wood-based cooking, and the waterside bar and lounge is the place to enjoy traditional sake or tea made with local mineral water.

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COVID-19 SANITATION & SAFETY GUIDELINES

Alert! Your travel destination may be subject to prefectural or local laws that require isolation or quarantine upon entry, or other mandates such as wearing a face covering while in public spaces. Ensure that you review any requirements prior to travel.


We all play a part in supporting safe travel and we want our guests to be able to stay with confidence. All IHG branded hotels are required to adhere to comprehensive cleaning and safety procedures intended to reduce the risk of Covid-19 exposure and transmission. 


For the health and safety of guests and hotel colleagues, and in line with local legislation and current health authority guidance, some hotels are also operating with modified or reduced services (e.g. reduction in restaurant and bar service, alternative guest room furnishings and/or amenities). These changes are temporary and normal amenity and service levels will be reinstated as soon as possible.


Our number one priority is your health, safety and well-being. We are closely monitoring developments around the world and are in contact with global organizations including the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and relevant authorities for country-specific requirements, to ensure the actions we take are comprehensive and suitable. 

 

All our hotels are required to adhere to comprehensive health and safety procedures including all local laws. In addition, we provide our hotels with best practices and guidelines and have supplemented these resources with additional COVID-19 cleanliness specific guidance, training and information consistent with our own high standards.


Activation of response teams to provide around-the-clock assistance to our hotels.


Hotels have increased the frequency of cleaning public areas (including lobbies, elevators, door handles, public bathrooms) and high-touch points in guest rooms.


All hotels have been advised on cleaning products and protocols which are effective against viruses.


We continuously review food and beverage service in accordance with official recommendations. At many of our hotels, new standards and service approaches to buffets, banquets, room service and catering will be implemented. While food and beverage options may vary at this time, we are committed to protecting the well-being of our guests. For specific details on dining options, please reach out to the individual hotel.


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