Imperial Hotel, Tokyo

Imperial Hotel, Ltd. deeply values your ongoing support and cooperation at this unusual time.

Allow us to express our sincerest sympathy to all those affected by the novel coronavirus. Measures to assure the health and safety of our patrons, guests and employees remain our very highest priority.

Steps on the Path to Security and Comfort Video

Please be advised we are continuing the following precautions so our patrons can use our services and facilities safely and without undue risk. We apologize for any inconvenience.

MAIN PREVENTATIVE INITIATIVES AT IMPERIAL HOTEL, TOKYO

PUBLIC SPACE

1. Implementation of body temperature measurement

• A thermography is installed at the entrance of the hotel to measure your physical temperature.

• We sincerely apologize for those who have a fever above 37.5°C (99.5℉) or who are not feeling well, but please refrain from entering the building. *The standard of 37.5°C is based on national administrative guidelines.

2. Alcohol disinfectants

We are increasing the availability of alcohol disinfectant solutions in the lobby, restaurants, banquet halls, hotel shops and restrooms on each floor of the property, in order to make the environmental safety precautions easier for patrons, visitors and staff to use. Thank you for your cooperation through conscientious usage.

3. Strengthening regular disinfection

Alcohol disinfection is carried out continuously on areas which are often touched by the public and others, such as door knobs, doors, escalator handrails, elevator buttons, toilet doors, etc.

4. Mandatory wearing of masks and face guards for employees

In consideration of the health and safety of our patrons and the general public, our personnel providing guest services and related staff are obliged to wear masks during their hours of hospitality service and when commuting to and from the hotel. As needed, certain staff also wear face guards when attending to guests and customers.

5. Installation of protective acrylic boards

For the purpose of preventing splash and other air-transmitted infection routes, we have installed partitions with protective acrylic boards at the front desk counters, business meeting spaces, and accounting counters.

6. Usage of the elevators and escalators

• Please note that the number of people using an elevator has been reduced and is limited.

• Please be advised that there are numerous queues of passengers waiting for an elevator car and we ask you to observe the rules of proper social distancing at such times, as well as whenever using escalators throughout the grounds.

SALES SPACE

1. Accommodations

• Upon arrival and check-in, guests will be asked to answer a questionnaire confirming the condition of their health and about points of transit prior to arrival at the hotel.

• Alcohol disinfection precautions are undertaken continuously in all areas that are frequently touched throughout the premises.

• Guest Room Areas and Interiors: Entrance chime panels, door handles, switches, desks, tables, wastepaper baskets, computer tablets, air conditioning operation panels, clothes hangers, television remote control devices, safes, telephones, alarm clocks, shoehorns and writing utensils, etc.

• Bathrooms: Handles, handrails, shower and faucet fixtures, wastepaper baskets, hot water adjustment panels, toilet operation panels, toilet seats, toilet paper holders, hair dryers, telephones, and various additional amenities and fittings, etc.

• In practice now until further notice, guest rooms are left unoccupied for two days after the previous occupant departs.

2. Restaurants

• Table and seating layout has been rearranged to provide sufficient distance between other guests at other tables.

• If you are in a party of over one, we ask you to kindly avoid sitting face-to-face and instead sit in a diagonal line.

• Guests will be escorted to their tables after earlier occupied seating areas have been disinfected after the departure of the previous guest.

• When waiting to be seated, your name and contact data will be recorded, to avoid your waiting in line.

• Kindly refer to scan the QR code with your smartphone to review menus or merchandise selections.

• Kindly settle your bill at your table.

3. Hotel Shops

• Please note that there are separate entrances and exits for each shop, as well as limits to the number of people the store can accommodate at the same time.

• When queuing to enter a facility and when settling your bills, kindly be certain to queue with sufficient spacing between yourself and other patrons.

• In addition to disinfecting shops every 30 minutes, we have prepared shopping baskets with handle parts disinfected after each usage.

4. Banquet Halls

• In addition to the regular disinfection every 30 minutes of fixtures such as elevator buttons in banquet hall elevator foyers, escalator handrails, and door handles, we also undertake spray disinfection of the venue's tables and chairs after arranging the settings for usage.

• We suggest usage layouts for meals and meetings that will assure sufficiently safe space between customers, to the most effective extent possible.

• Please note we have introduced a ventilation system in our meeting facilities that constantly measures the concentration of carbon dioxide and takes in and circulates outside air in appropriate amounts, calculated on the number of visitors.

5. When Settling your Bills

To minimize virus transmission possibilities, a tray to hold cash or credit cards will be used during payment procedures.

EFFORT FOR EMPLOYEES

1. Mandatory wearing of masks during commutes

We distribute masks to each of our employees in all our branches and subsidiaries and oblige our personnel to wear them when they commute and are on duty.

2. Physical condition testing at work

We have installed thermographies at the entrance to employee offices, in order to check body temperatures and allow for the disinfection of their hands. Employees with a fever of 37.5 degrees or higher, and who are not in stable physical condition, are instructed to remain at home for two days after recovery, until any possibly risky medical condition has passed.

3. Expansion of alcoholic disinfectant access in the hotel backspaces

We have added further alcohol disinfectant solution facilities to make sure all staff and visitors disinfect their hands after entering their offices or using the restrooms.

4. Improvement of management for people in poor physical condition

We have introduced a system for managing behavioral standards when employees are not feeling well and the health of other employees may be at risk.

5. Voluntary refraining from going out and from attending meetings

We prohibit our employees from making non-essential business trips; we prohibit them from traveling abroad, and instruct them to refrain from attending meetings and events where an unspecified number of people gather, as well as at such dinners and meetings in the workplace.

6. Implementation of staggered hours

We identify and specify commuting hours, mainly for personnel in our office spaces, and structure them to avoid crowding and busy hours, to support the prevention of infection.