Palace Hotel Tokyo

Chiyoda, Tōkyō

Overview

    Located in the prestigious Marunouchi district, Palace Hotel Tokyo, is heir to some of Japan’s most exclusive real estate, with a legacy going back more than half a century as one of the city’s most iconic hotels.

    Rebuilt from the ground-up and re-opened in 2012, the contemporary interpretation of Palace Hotel Tokyo is part of a USD 1.2 billion mixed-use development which encompasses 290 beautifully appointed guestrooms, an impressive array of 10 restaurants and bars, and an Alpine-inspired evian SPA where French savoir-faire meets Asian therapies.

    With a sublimely tranquil moat-side setting across from the Imperial Palace gardens and incomparable views to match, the hottest addition to Tokyo’s hotel scene has redefined luxury & sophistication in Japan.

    Gracefully marrying understated luxury and Japanese aesthetics, the award-winning Palace Hotel Tokyo presents guests with an unparalleled experience of Tokyo, as inspired by its decades-long commitment to offering Japanese hospitality at its finest.

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COVID-19 SANITATION & SAFETY GUIDELINES

At Palace Hotel Tokyo, we have implemented the following heightened safety and hygiene measures in an effort to prevent the spread of COVID-19 while ensuring optimum comfort:

 

Public Areas

  • Frequent cleaning and sanitization to maintain optimum hygiene levels

  • Placement of hand sanitizers throughout, including high-traffic, high-touchpoint areas

  • Limitation of the number of guests per elevator ride to allow for safe physical distancing

  • Installation of plexiglass partitions at key close-contact points, where appropriate

 

Hotel Staff

  • Mandatory temperature checks upon arrival on-property

  • Frequent washing & sanitizing of hands

  • Wearing of masks as well as gloves, when appropriate

 

Guestrooms

  • Restriction of accommodations to those with advance bookings only (no walk-ins)

  • Temperature checks and the completion of health-check forms upon check-in

  • Limitation of housekeeping service to once per day (unless otherwise requested)

  • Sanitization of each guestroom during daily housekeeping service

  • Wearing of masks and gloves by every staff member upon entry (or delivery service)

  • Thorough handwashing, sanitization and the discarding of gloves after each room cleaning

  • Suspension of evening turndown service (unless otherwise requested in advance)

  • Restriction of In-Room Dining service to at-door delivery (unless in-room set-up is requested)*

  • Thorough disinfection, sanitization and ventilation of each guestroom once vacated

  • *In-Room Dining hours are restricted to 7:00 am – 10:00 pm daily until further notice

 

Dining Outlets

  • Temperature checks and hand sanitization upon arrival

  • Limitation of seating at any one time to allow for safe physical distancing for patrons and staff

  • Frequent sanitization throughout, including that of tables and chairs after each seating

  • Sanitization of menus after each handling

  • Suspension of buffet-style food presentations

  • Limitation of menu offerings

 

SPA & Fitness & Pool

  • Request the sanitization of hands and temperature checks upon arrival at evian SPA TOKYO

  • Request the wearing of masks by guests

  • Frequent cleaning and sanitization of bath facilities, locker rooms, treatment rooms and fitness facilities and swimming pool to maintain optimum hygiene levels

  • Wearing of masks and goggles by therapists and personal trainers

  • Limitation of the number of guests in the Fitness Center and swimming pool at any one time

  • Limitation of use of treadmills to allow physical distancing

 

While we understand that the temporary limitation of certain services and facilities may inconvenience or cause a degree of discomfort, please be assured that their implementation is intended to put your safety and well-being as well as that of our staff first.

 

Whether you will be staying with us or simply dining in one of our restaurants and lounges, rest assured we will do everything we can to ensure as comfortable and enjoyable of a visit as possible.