The Kahala Hotel & Resort Yokohama
- The Kahala is one of the most prestigious hotels in Oahu, Hawaii.
A new luxury hotel bearing that name will open
on the Yokohama waterfront.
For more than half a century, The Kahala has been much loved
by many famous people from around the world,
including world leaders and celebrities.
The superlative hospitality that has given The Kahala
an unwavering status as a hotel of global prestige will combine with a modern aesthetic to bring a new style of omotenashi.
COVID-19 SANITATION & SAFETY GUIDELINES
The Kahala Clean Promise
The Kahala’s Health & Safety Protocols were carefully developed in accordance with the directives from the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), Hawaii State Health Departments and local Governments.
For the safety of our guests and employees, we have implemented new staff training on cleaning and disinfectant techniques, use of PPE, and contact tracing. All social distancing guidelines are being followed and the presence of hand sanitizer stations have been increased throughout the resort.
Hand Sanitizer Stands
Hand sanitizer dispensers are placed at key guest entrances and high contact areas such as front desk, front drive, concierge desk, restaurant entrances, retail outlet entrances, and meeting spaces.
Wearing a Mask
Guests will be required to wear a mask in all public areas. If guests don’t have a mask the hotel will provide one.
Guests will be given Covid-19 instructions/guidelines letter on their guest room confirmation and upon check in at the front desk. They will be asked to sign an acknowledgement form for the understanding of following the guidelines. It is expected that all guests follow these guidelines while on the hotel property for everyone’s wellness. Guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify a manager or hotel security.
Also, our employees have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property. Employees are instructed to stay home if they do not feel well and contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19.
Plexiglass Guard Shield are placed at specific locations, such as front desk, host stands, and pool kiosk to minimize the risk of potentially spreading the germs.
Health and Safety guidelines are placed throughout the property.
Kahala Team Well-Being
Good hygiene and frequent hand washing with soap is vital to help combat the spread of the virus. All employees have been instructed to wash their hands every hour for a minimum of 20-seconds.
Personal Protective Equipment (PPE)
Appropriate PPE will be worn by all employees based on their role and responsibilities. Training on how to properly use and dispose of all PPE will be mandatory.
Every employee entering the resort will be provided a mask and required to wear that mask while on property. Gloves will be provided to employees whose responsibilities require them including housekeeping and public area attendants.
All employees must wear gloves especially when handling cash.
All employees will go through training on COVID-19 safety and sanitation protocols. More comprehensive training will be conducted for our teams with frequent guest contact including housekeeping, restaurants, front desk, front drive, concierge desk, and security.
Each employee will go through a temperature check station prior to starting their work shift. Anyone displaying a temperature over 100.4°F will not be allowed entry to the property and will be directed to go home and seek appropriate medical care.
Employees and guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them.
Hand Sanitizer Stands
Hand sanitizer dispensers are placed at key employee contact areas such as the employee entrance and service elevator landings. Each department has hand sanitizer available for staff use.
Health and Safety signage are placed throughout the back of the house.
There are Kahala flowers placed on the floor in front of the front desk indicating the location of where guests may stand when waiting in line.
Back of the House
Physical distancing will be followed in the colleague dining rooms, uniform areas, training classrooms, shared office spaces and other high use areas.
Each seating will be six feet apart from each party.
Hotel Guest Elevators
There are Kahala flowers placed on the floor indicating the location of where guests may stand.
Cleaning Products and Protocols
Our resort uses cleaning products and protocols which meet Department of Health and Centers for Disease Control guidelines. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.
Public Spaces and Communal Areas
The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on high-contact surfaces.
Industry leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats, handles, telephones, in-room control panels, light switches, temperature control panels, and alarm clocks.
All bed linen and laundry will be changed after each guest checks out and continue to be washed at a high temperature and in accordance with CDC guidelines. Bed linen will not be changed on a daily basis during the duration of a same guest stay to follow physical distancing exposure.
Hotel Guest Elevators
Employees will be sanitizing the buttons at a minimum of once per hour.
Frequent cleaning and sanitizing will be increased in all restaurants, including hostess and cashier stands. Dining tables, chairs, and trays will be sanitized after every use.
Back of the House
The frequency of cleaning and sanitizing will also increase in high traffic back of house areas with an emphasis on the employee cafeteria, employee entrances, uniform control rooms, employee restrooms, loading docks, offices, kitchens, and security.
Shared tools and equipment will be sanitized before, during and after each shift or anytime the equipment is transferred to a new employee. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, cleaning equipment, keys, time clocks and all other direct contact items used throughout the resort.
Air Filter and HVAC Cleaning
All guestroom A/C units are individually self-contained. The frequency of air filter replacement and HVAC system cleaning has been increased.